Help centre
Good to know.
Answers before you ride. If you need personal help, contact our team on your preferred chat channel.
Frequently asked questions
Booking & your ride.
Do I need to create an account?
No. Book as a guest. Use your booking reference plus email or mobile number to access your e-ticket, request a date change, cancellation or receipt.
Which payment methods can I use?
Payment is by card through Stripe’s secure checkout page. Which cards and wallets are offered on that page is confirmed by Stripe for your country and our merchant account.
When will I receive my ticket?
Your e-ticket and booking reference are sent after successful payment confirmation. Keep the booking reference to manage your reservation later.
What should I bring?
Please bring your booking reference and arrive early enough for check-in and the safety briefing. Wear comfortable clothes and closed shoes for off-road activities.
What happens if it rains?
Safety always comes first. If an activity cannot operate because of unsafe weather, our team will offer the eligible options stated in the booking terms, such as a reschedule or provider-approved refund.
Can I change or cancel my booking?
Yes, through Manage Booking using your reference and verified contact details. Eligibility depends on the cut-off time and terms shown at checkout.